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New Feature

Introducing Call Center Pro – Intelligent Routing, Queues, and Reporting

We’re excited to announce our next big feature… Call Center Pro 💥. With CCP you’ll have access to our all-new routing intelligence, advanced agent escalation, enhanced queues, real-time reporting, integrations and more. (and a shiny new Voice App) This is an awesome enhancement for teams that need a little more Call Center but without the complexity and cost of tools like AWS Connect. Here’s some the great new features:

💡 Routing Intelligence – Route calls based on most idle time, least offers made, skills, and more.

🛠 Advanced Escalations – Create rules for call handling escalations, managers, music, and more.

🏁 Enhanced Queues – Spruce up for call queues with music, in line announcements, wait time, and more.

🏆 Real-time Reporting – Dashboard, performance, and real-time analytics on your calls.

🌏 Integrations – With support for Webhooks, connect to Zapier for 2000+ integrations.

Ready to take your teams and inbound calls to the next level, schedule a free demo today at 844-404-smpl or via chat below. ↘️

#keepitsmpl

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New Feature, News, Travel

Introducing Connectivity – Instant Data for Retail, Phones, Devices, IoT and more

Now you can connect anything, anywhere, globally with smpl Connectivity! Not just for WiFi, our Connectivity SIMs can bring 4G/LTE internet to nearly any unlocked devices like iPhones, Android, tablets, cellular modems, and more. Even better, our SIMs work on multiple networks in 150+ countries. In the US, you can use our connectivity on T-Mobile and AT&T to make sure you have the best reception based on your current location– and we automatically connect you to the best network.

Beyond the popular device that come to mind, we’re also excited to connect non-phone devices like never before. IoT, or Internet of Things, is the idea of connecting next generation devices directly to cellular, skipping the common router on a private connection. Consider connecting that remote workspace, POS System, credit card reader, security camera, and more without wires or expensive networking. Here are few use cases we’re excited to connect:

👜 Retail and Restaurants – Secure instant wired and WiFi for POS, credit cards and more.

🚧 Back-up Internet – Use when the internet is out, works even when the power is out too.

🎒 Travel, On the Road – Bring your WiFi with you, on the road or in the cabin.

📱Tablet and Second Device – Connect that iPad or less used devices without worry.

🖥️ Internet of Things – Next generation connectivity for anything internet.

🚵‍♂️ Remote and Rural – Connect vacation homes, RVs, and other low use places.

Our network is built for growth, flexibility, and reach. New features include:

🌏 Global Connectivity – SIMs work in over 150+ countries with no activation needed.

🎭 Tier 1 Networks – Switch between multiple networks, with T-Mobile and AT&T in USA.

📦 Pooled Data – Connect multiple SIMs to one group, and share data across all devices.

💸 No Minimums – There are no minimums, just pay for the Gigs you use

⚠️ Alerts – When you approach your limit, we’ll alert you to add more or wait.

We’re excited, and we think this is a new start to the next chapter in our uMSP offerings and beyond. Getting started is simple, and you can learn more at smpl.co/connectivity or contact us today!

#keepitsmpl

 

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New Feature, News

Introducing Network Lite – Simpler SDN for Security, WiFi, and Monitoring

As school begins at home this fall, and other returning to smaller work groups, we are excited to launch a new  Secure and Managed Network solutions for the our Work From Home lives– simpler and at a great. Like our office-bound SDN-powered Network Solution, security like VPN, encrypted WiFi, Internet health, Remote Monitor is available in a single box. If we detect and outage, we’ll contact you.

Here’s some of special features for our new Network Lite:

📈 Real-time Monitoring: We’ll monitor the health and track uptime for you.

🔒 Built-in Security: Advanced firewall functionality and management, to your IT’s needs.

🌐 Enhanced WiFi: Encrypted WiFi Just like at the office, with a Guest Network too.

❤️ Network Health: Uptime, downtime, packet loss, latency and more for perfect video calls

These are just a few of the features that make Network Lite special for the new normal. Check out more at https://smpl.co/network or Contact us for a free demo.

#keepitsmpl

"Msgs
New Feature, News

Introducing SMS – Messaging Apps for iOS and Android, all-new Portal

We’ve totally rebuilt our SMS and MMS messages solution from ground up, and now can take SMS anywhere on any device. This summer we launched our all new SMS Portal, iOS app, and Android App. You can download these today in your favorite App Store– or use in our new portal at https://sms.smpl.co today.

We’re also excited to announced some awesome new features your find in our new Web Portal:

🗂️ Contacts: Add you contacts to easily keep conversations together like email.

🔊 Blasts: Send or schedule group messages to your customer, teammates, or staff.

⚓ Webhooks: Integrate Zapier to integrate SMS into 2000+ other integrations

📱Apps: Take SMS on the go with synced messages and contacts.

🖥️ Web Portal: All all new web portal is available for Mac, Windows, ChromeOS, and more.

Coming this fall you’ll soon be able to add multiple inbound numbers into a single account, receive notifications in your inbox, and more. We’d love feedback and throughs, so shoot us your ideas to help@smpl.co.

Download on iOS and Android free today!

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New Feature, News

Introducing Mtgs – Free Video Meetings for Desktop and Mobile

One of the things I’ve learned while stuck inside during this difficult time is how much I miss seeing our teammates, partners, and family. I’ve grown to live and work by video calling, and the experience is universally poor- whether it’s connection issues, quality issues, or just ease of use. The issue of security and privacy has become something I’m very concerned about.

At smpl, we take to heart the value of these tools and the experiences of using them to see each other. To make this experience better for all, customers and non-customers, we built smpl Mtgs and today releasing it free to ALL. Built on the foundation of privacy and security, smpl Mtgs is a fully encrypted and virtual meeting solution without any logins or downloads required. Meet with one or twenty in stunning HD Video. You can also share a screen or watch a YouTube video together.

Learn more at smpl.co/meetings.

Using smpl Mtgs is easy, just visit https://mtgs.smpl.co to create a room, share with anyone you want to meet, and add a pin to lock the room. The first visitor is the moderator, and when the last visitor leaves the room everything is deleted. No scheduling or download required, and we have Apps in the Apple App Store for iPhone/iPad and Google Play Store for Android. View tutorials in the Help Center for additional features, and we’ve posted a video tutorial below too.

In bringing this tool to the world we hope to help people meet better, faster, more secure, and as simple as possible. That’s been our direction since we began, and we’re not going to stop here. We’re making meetings free to use, and will offer a “pro” version in the months to come with additional features, customizations, branding, and much more.

Share with everyone, meet with anyone, and enjoy connecting the smpl way.

Chris Meadows
Founder
smpl.co

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New Feature, News

New Two Factor Authentication Available to All Customers

We take security and privacy seriously, as anyone you trust your data and communications with. This week we made a big change with Two Factor Authentification now enabled for all customers.

First, what is Two Factor Authentification you may ask? Similar to your bank and other services, you may notice that they require an extra step separate from you and them to login. Most often, that extra step is a text your mobile phone with a code required to access your account. This step protects you because it adds a second factor to be approved for access.

This security enhancement keeps you safer from someone accessing your account without your knowledge. If you get Two Factor notifications without requesting, this is an indication someone is trying to access your account. To protect our customers, and keep our security in line with modern standards, we’ve brought this security feature to all of our customers.

Enrolling in Two Factor Authentication is easy and free. The next time you log in, you’ll be asked to enroll a personal number (like a mobile phone) to receive a call or text when you access your account. We’ll then send you a one-time code via call or message, and you’ll enter on our portal when prompted. You can also choose not to be prompted for 30 days too.

As always, if you have any questions or need help, contact our support anytime.

❤️teamsmplco

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New Feature, News

Introducing Call Recording in Voice Platform

Your Calls, Recorded On-Demand

We’re excited to announce support for Call Recording. This new feature allows you to record specific users, devices, or simply on-demand for your review and notes. Recordings are securely stored in a private space unique to you only, with HIPA and PCI compliance.

Call Recording is available a free feature of our Premium Plan, and available by request with no setup fees. On a different or older plan, upgrading is easy and painless with our concierge-style expert support.

> Learn More about Call Recording and Premium Features

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News, Tips

Introducing our smpl Voice Apps for iOS and Android

Take smpl Everywhere

Now you can take your smpl phone and calling anywhere you have data or WiFi, worldwide. With our all-new Apps, you can easily add a device to your Voice Platform account easily. Ring in a Find-Me-Follow-Me order, or include in a Ring Group. Adding a device and App is easy, and free!

Free Downloads

How to Activate

After you download and install the SimpleVoice App, you’ll need to access your Voice Platform account an add a Smartphone Device to your User or Callflow. We’ve made a helpful tutorial for Voice Platform, and our Concierge Team is just a call or email away for personalized help.

> Activating Apps

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News

We have a new name and website… and new plans too!

Welcome to SimpleVoice

Our goal with refreshing our voice solutions as SimpleVoice is rooted in the reality that we are “talking into more things” than ever before. We want to support you with whatever that device, whether it’s a phone on your desk or a watch on a wrist. SimpleVoice Platform supports calling and features on all your devices, and lets you integrate and manage them in one simple place.

Since our inception, we’ve always loved and cherished our wonderful “Simple Phone Company” name… but as we’ve grown have also wanted to better define what “this” vs “that” service that we provided. The best phone service and features we’ve always offered is now just SimpleVoice. With our new name you’ll get all the same great features, support, and pricing but with a new and refreshed site powered our enhanced Concierge Team.

New Website and Pricing

Did you notice our fresh coat of paint? We built a brand new website from the ground up to make SimpleVoice fresher and more simple than ever. Read all about the great new features, and our new pricing plans.

As all businesses are not the same size, we’ve grouped our most common features into 3 tiers. With, we are excited to announce an all-new tier starting at just $16 a month. Even better, existing customers will be automatically grandfathered with their current plans in our “Advanced” tier at no additional cost.

Let Us Know What You Think

Over the coming weeks and months, we have much more to share about we’ve been working on, and would love your thoughts and feedback. We love what we do, and we love powering our business customer with the best voice solutions. Let us know at feedback@smpl.co or at 844-404-Smpl.

Keep it Smpl

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New Feature

Hello February – New SDN, Apps, and Billing Features

Introducing Managed Network 2.0

Since its launch a year ago, our Managed Network solution has always been about taking the “I.T.” out of managing a secure network with our customers. Many other providers have offered similar services, frequently called “SD-WAN”. In that time; however, we believe SD-WAN has become as complicated as the mission it set out to fix. We’ve reimagined the entire experience, with a keen focus on keeping it simple and powerful.

Introducing Simple SDN, our Managed Network experience redesigned for your entire network – with cloud management, WiFi, enterprise security, and more! Get Simple SDN and our Network SLA for a new, lower monthly price and complete support for your entire network.

With Simple SDN, your network and WiFi simply work out of the box.

> Visit Simple SDN

Reminders On New Billing System

Last month we launched our all-new Bill Center with detailed invoices. With the goal to simplify phone billing and billable usage in mind, this has become a big change from how we’ve billed in the past. Customer feedback has been great, and we’ve been tweaking things since launch to improve the experience. In its first month, we’ve noted a few customer’s most frequently asked questions and thought it be worth mentioning again here:

Pay with ACH (aka E-Check)
You can now pay with your checking account.

New Payment Address
9450 SW Gemini Dr. #8835, Beaverton, OR 97008 USA

New Bill Center
You can register for our billing web portal here.
(If you need your account number, please let us know.)

Proration
Customers who previously had multiple due dates, now have one. Depending on which order, one or more of your services was prorated in January.

If you have any questions or trouble, please let us know.

> Visit My BillCenter

Grab a Tune-up Appointment

Spring is just around the corner, and we’ll be celebrating with Personal Tune-up appointments soon! If you are new to Simple Phone Company, Tune-ups are our way to share what’s new, look over customer accounts for common issues, and offer complimentary training for every customer. It’s our way of making sure your services and experiences are always fully tuned and happy.

> Schedule Appointment

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