Enjoy a better customer service experience with our new concierge support. One call for help, training, billing, and more.
Learn more about features on your own time, and explore more about how each features work with our friendly tutorials.
Bringing your number to smpl is easy. Find the form link below and allow 5 to 7 days for quick business porting and status.
Live Support is available 7 am to 4 pm Pacific, Monday to Friday
Our friendly concierge support team are ready top help where you are. With over 10 ways to contact us, we’ll be happy to help with any question from billing to technical.
Simple answers to common questions
Generally yes. Some phone companies lock their phones and older phones may require an adapter. Contact us with brand and model number of your phone, and we’d be happy to help determine with you.
We include free calling to anywhere in the USA, Canada, and Puerto Rico. If you enable international calling and call a different country, we’ll charge a per-minute rate on your next bill. International rates can be found here, and vary by destination.
Yes, you can easily upgrade your account and add add-ons at anytime. Simply contact our Concierge Team for assistance and activation.
We offer a variety of different types of accounts from month-to-month to multi-year terms for discounts.
Yes, we offer personalized set-up and support on-site with our network of certified and insured local consultants. Our consultants are trained and are matched with one our Concierge Team members during your appointment to ensure the best and most efficient service and support. Contact our Concierge Team to schedule an appointment.
Yes, we’ll gladly help you port your existing number to us for free. This process usually takes a week or two, and we’ll offer a temporary number if you need to immediately forward calls to our service.
Learn about known and open issues, with real-time status updates. We also post upcoming maintenance and updates here.
Visit our Concierge Center for tutorials, step-by-step Documentation, and manage new or open support requests.
Join us for open and free live tutorials with our Monthly Webinars. We cover new features, common requests, and more.