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October 2020

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New Feature

Introducing Call Center Pro – Intelligent Routing, Queues, and Reporting

We’re excited to announce our next big feature… Call Center Pro 💥. With CCP you’ll have access to our all-new routing intelligence, advanced agent escalation, enhanced queues, real-time reporting, integrations and more. (and a shiny new Voice App) This is an awesome enhancement for teams that need a little more Call Center but without the complexity and cost of tools like AWS Connect. Here’s some the great new features:

💡 Routing Intelligence – Route calls based on most idle time, least offers made, skills, and more.

🛠 Advanced Escalations – Create rules for call handling escalations, managers, music, and more.

🏁 Enhanced Queues – Spruce up for call queues with music, in line announcements, wait time, and more.

🏆 Real-time Reporting – Dashboard, performance, and real-time analytics on your calls.

🌏 Integrations – With support for Webhooks, connect to Zapier for 2000+ integrations.

Ready to take your teams and inbound calls to the next level, schedule a free demo today at 844-404-smpl or via chat below. ↘️

#keepitsmpl

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