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October 2020

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New Feature

New Feature – Voicemail Transcriptions for All Customers

We’re excited to add a small new feature, that’s been a big request over the years… Voicemail Transcriptions! Now available for all customer free of charge on all plans, you can now get instant Voicemail messages typed out for you just after being left. We’ll still include the recording file of course, but you’ll now find a new “Transcription” section in our email notifications. (and Voicemail App in Voice Platform too!)

To activate, simply login to Voice Platform and enable transcribe in your SmartPBX’s User settings or in Call Flows Advanced under Voicemail Boxes.

Need help or have a question? Our support team can also help here or with any other issue vis chat,, or a call to (844) 404-smpl.


New Feature

Introducing Call Center Pro – Intelligent Routing, Queues, and Reporting

We’re excited to announce our next big feature… Call Center Pro πŸ’₯. With CCP you’ll have access to our all-new routing intelligence, call center intelligent routing, advanced agent escalation, enhanced queues, real-time reporting, integrations and more. (and a shiny new Voice App) This is an awesome customer satisfaction enhancement for teams Β that need a little more Call Center but without the complexity and cost of tools like AWS Connect. Here’s some the great new features:

πŸ’‘ Routing Intelligence – Intelligent call routing based on most idle time, least offers made, skills, and more.

πŸ›  Advanced Escalations – Create rules for call handling escalations, dialed number identification service, managers, music, and more.

🏁 Enhanced Queues – Spruce up for call queues with music, in line announcements, wait time, and more.

πŸ† Real-time Reporting – Dashboard, performance, and real-time analytics on your calls.

🌏 Integrations – With support for Webhooks, connect to Zapier for 2000+ integrations.

Ready to take your teams and inbound calls to the next level, schedule a free demo today at 844-404-smpl or via chat below. β†˜οΈ


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