Hello, Happy New Year, and welcome to 2018! We’re kicking off the new year with lots of new features, new solutions, and new ways of managing your account. To start things off, our season newsletter is now our new “Monthly Hello” that we’re kicking off each month to share what is new in the written and visual format. We want to make getting caught up to speed with what’s new at Simple Phone Co. is easier than ever. To read our first update of the year, check out what’s below!
Introducing Call Center Features
We know that sometimes you need to stack inbound calls because customers love to call at once. With that in mind, we’ve added a new Voice Platform App call Call Center Basic. It’s an easy way to setup smart and manageable inbound call ringing for your agents with simple analytics that queues your calls in the most intuitive way. Call Center features are not for everyone, so we’re making these new features available as a simple Add-on. Want to learn more or see a demo?
> View our new Features page or contact us.
Introducing Operator Features
Customers have told us how they wish they could have a visual portal to see who’s on the phone, with whom, using which device, or simply “who’s parked?”. We’re excited to share our new Operator feature that does just that. With the all-new Voice Platform Operator App, you or your receptionist will gain real-time access to all your devices in simple web-portal. It’s computer and tablet friendly, and a great way to monitoring your calls and team.
Introducing our New Billing, Invoices, and ACH
With 2018 here, one thing we’re all excited to leave in the past, is our old billing system. That’s right – we’re starting the year anew by launching our new Account and Billing features including ACH Check Payments, new online portal, detailed usage billing, agent portals, and more. We’re excited to offer quicker and far better support for the parts that keep the lights on, and give you easier access to information and ways to manage your billing. Also in the next few months you’ll start to see more useful details like numbers, lines, devices, and more – for even better billing transparency.
The best part is that you do not have to do a thing, as we’ve been hard a work for months preparing for a seamless transition. Starting this week, customers will start to see our new bill format. Customers who had an outstanding payment will simply see a “previous balance” note on current invoices. Not to worry, if you need any previous billing details just let us know.
Customers that had multiple products billing dates, like an add-on service, will now see a single consolidated bill date. To keep it simple, we’ll be prorating these services in January and February.
If you have any questions or trouble, please feel free to contact us anytime.